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AutoSPAM

User Guide – with interactive demo at the end

AutoSPAM is an intelligent, server-side email management system — not a basic spam filter. Powered by AI, 31-language content analysis, and permanent cross-device learning, it protects your inbox while organizing your email automatically.

🧠 What AutoSPAM Actually Is

AutoSPAM goes far beyond traditional spam filtering. It’s a complete server-side email management system that combines multiple layers of intelligent protection:

AI & Machine Learning External AI evaluation + internal ML that improves from your patterns over time
31-Language Text Analysis Content analysis detecting scam phrases, urgency tricks, and phishing in any language
Permanent Cross-Device Learning Rules stored server-side at BOTS4.me — survive any client or provider change
_QUEUED Pre-Processing Emails filtered before reaching your inbox — only clean mail appears
VIP Routing & Custom Folders Priority inbox for key contacts + up to 3 custom sorting categories
Mass Attack Protection Battle-tested — survived 1.5M spam emails in 15 minutes with 100% filtering

📄 How AutoSPAM Works – Visual Flow

📧
Email from Unknown Sender
🤖
AI Pre-Processing
(Frequency, Fake-sender, Evaluation)
🤔
Only Uncertain Cases
Go to REFUSED (optional)
👤
YOU Move Email
to Teach System
System Learns Forever
& Auto-Sorts Future Emails

AI filters automatically handle obvious spam and threats – you only review uncertain cases!

🤖 Automatic Protection: Obviously suspicious emails (based on AI content analysis, sender patterns, and unusual frequency) are automatically moved to _TRASH/AutoSPAM — no user action needed. Check this folder periodically for real emails wrongly moved here and move any legitimate emails to _AutoSPAM/ALLOW to rescue them.

🚀 Getting Started — 5 Minute Setup

  1. Go to BOTS4.me/bots → Settings → AutoSPAM
  2. Connect your email — Quick Secure Connect (OAuth) for Gmail, Outlook, Yahoo, or enter IMAP credentials manually
  3. AutoSPAM creates all folders automatically in your chosen language (31 languages supported)
  4. Control and monitor everything via dashboard at /bots
  5. Start teaching — move emails to _AutoSPAM/ALLOW, _AutoSPAM/REFUSE or _AutoSPAM/SPAM. One move = learned forever.

💡 Freemium plan (with daily/weekly limits, no time limit) is always available — manual controls only. Paid tiers unlock progressively richer protection: Personal adds AI sorting, VIP list, refused folder & core attachment blockers; Family adds pre-filter queue, fake-sender protection, custom folders, learn-from-sent, monthly list export & supplier separation (shared learning across accounts); Business adds frequency filter, smart text analysis, auto-cleanup, spam-by-email forwarding & advanced attachment blockers; Enterprise adds SLA / dedicated server / dedicated support on request. First month free on any paid tier.

🆓 Free vs Paid — what changes when you downgrade

AutoSPAM has two SPAM lists working together: a manual list (entries you flagged yourself) and an AI-learned list (entries the system learned automatically from frequency analysis, junk-folder bootstrap, and AI override).

  • Paid plan: both lists are active and combined. AI keeps adding new spammers automatically. Unlimited list edits per day. Priority processing — emails handled as fast as possible.
  • Free plan: only your manual list is active. The AI-learned list is paused, not deleted. New spammers must be flagged by hand. Cap of 20 list edits per day (combined across SPAM/ALLOW/etc., to keep the free tier fair). Processing runs every 30–90 minutes (idle priority).
  • Re-subscribing: the moment you re-activate paid, the AI-learned list resumes immediately — nothing is lost.

Free-tier daily message: once per 24h you’ll see a status entry like “Your AI-learned list (1,247 senders) is paused. Your manual entries (43 senders) remain active. Reactivate anytime to restore full protection.”

Support response: paid clients get priority response. Free users are supported on a best-effort basis as capacity allows.

🔑 Key Benefits

  • Two-layer protection – Smart filtering that learns from you
  • Work without interruption – Unknown senders wait in _REFUSED (when enabled) or arrive in INBOX
  • Never lose important emails – VIPs and allowed senders always reach you
  • One action = Forever – Move once, system remembers permanently
  • Self-cleaning – Old emails auto-delete after 30 days (or when more than 1000 emails in each folder) from _TRASH, Junk, _TRASH/SPAM, _TRASH/AutoSPAM to keep mailbox clean.
  • Processes every 5 minutes – 24/7 protection
  • Intelligent business processing – Knows customers from suppliers
  • AI auto-flags suspicious emails – Flagged emails go to _TRASH/AutoSPAM (check periodically for real emails wrongly moved here)

🤖 Intelligent Automation Features

AutoSPAM uses advanced AI to automatically handle most spam, so you only review uncertain cases.

📊 Frequency-Based Spam Protection

  • Protects against mass spam campaigns
  • Automatically blocks unknown senders who email too frequently and uses much higher thresholds for known senders (they can email more often), which are dynamically calculated, so only rapid attack activates the protection for knowns senders.
  • Real-life story: Our client was attacked by 1.500.000 emails in 15 minutes -> AutoSPAM successfully protected our client from this attack and achieved 100% reliable filtering for further Mail2ERP processing without delays. With automatic clean-up function, all spam emails were automatically removed from email account.

🧠 AI-Powered Sender Evaluation

  • Analyzes new unknown senders automatically
  • Only uncertain cases go to _REFUSED folder (optional — can be disabled in settings)
  • Most spam is handled without your intervention

🚨 Automatic Suspicious Email Flagging

  • AI analyzes email content, sender reputation, and behavioral patterns
  • Flagged emails are automatically moved to _TRASH/AutoSPAM
  • No user action needed — works silently in the background
  • Check _TRASH/AutoSPAM regularly for real emails wrongly moved here
  • Move those legitimate emails to _AutoSPAM/ALLOW to rescue them forever
Note: All automation features can be toggled on/off at BOTS4.me/bots dashboard.

🛡️ Attachment Security

AutoSPAM can automatically block emails containing dangerous attachment types. Blocked emails are moved to _TRASH/AutoSPAM and marked as UNREAD so you can review and recover real emails wrongly moved here. Tracked as spam_attachment in statistics.

Filter Blocked Extensions Default
🚫 block_executables .exe, .dll, .bat, .cmd, .com, .msi, .msp, .scr, .pif, .cpl, .hta, .inf, .reg, .rgs, .lnk, .scf, .url, .gadget, .application, .appref-ms, .settingcontent-ms, .diagcab, .chm, .hlp ON
📦 block_common_archives .zip, .rar, .7z OFF
🗜️ block_uncommon_archives .tar, .gz, .bz2, .xz, .cab OFF
💿 block_disk_images .iso, .img, .vhd, .vhdx, .vdi, .vmdk, .wim ON
📄 block_macros .xlsm, .docm, .pptm, .xlam, .xla, .xll, .dotm, .potm, .ppam, .ppa, .sldm, .ade, .adp, .accde ON
⚙️ block_scripts .ps1, .psc1, .vbs, .vbe, .js, .jse, .ws, .wsf, .wsc, .wsh, .py, .rb, .sh, .pl, .php, .asp, .aspx, .jsp, .cgi, .jar, .jnlp ON
🌐 block_web_content .html, .htm, .mht, .mhtml, .svg OFF
How it works: When an email contains an attachment matching a blocked extension, the entire email is moved to _TRASH/AutoSPAM and marked as UNREAD. This is the same destination used by SPAM_AUTO and SPAM_SPOOF. Check this folder regularly to recover any real emails wrongly moved here by moving them to _AutoSPAM/ALLOW.
Note: All 7 attachment filters can be toggled on/off individually at BOTS4.me/bots → Settings → AutoSPAM.

📁 The Control Folders – How to Teach AutoSPAM

Move emails to these _AutoSPAM folders to teach the system – it remembers forever!

✅ _AutoSPAM/ALLOW
Move email here to approve sender & reset all previous decisions. Their future emails will always reach your inbox. Also use _AutoSPAM/ALLOW to reverse any previous decision.
🚫 _AutoSPAM/REFUSE (when _REFUSED folder is enabled)
Move email here to refuse sender. Their future emails go to _REFUSED for review. This folder is only available when the _REFUSED Folder feature is enabled.
⭐ _AutoSPAM/VIP
Move email here to mark as VIP (if enabled). Their emails get priority in _VIP.
⛔ _AutoSPAM/SPAM
Move email here to block sender forever. Their emails go straight to _TRASH/SPAM.

🌍 31 Languages Supported

AutoSPAM works in 31 languages! Folder names, onboarding emails, and spam content analysis all work in your chosen language.

Supported: English, Arabic, Chinese (Simplified), Czech, Danish, Dutch, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Tagalog, Thai, Turkish, Ukrainian, Vietnamese.

Configure at Settings → Billing Information → App Language on the BOTS4.me/bots dashboard. Language can be changed once per day. Onboarding instruction emails are also sent in your selected language.

🎯 Simple Actions – How to Control It

To ALLOW someone:
  1. Find email in _REFUSED (or INBOX if _REFUSED folder is disabled)
  2. Move to _AutoSPAM/ALLOW
  3. Future emails stay in INBOX
To REFUSE someone:
  1. Move email to _AutoSPAM/REFUSE
  2. Future emails stay in _REFUSED (when enabled)
To BLOCK as SPAM:
  1. Move email to _AutoSPAM/SPAM
  2. Future emails will go to _TRASH/SPAM
To mark as VIP:
  1. Move email to _AutoSPAM/VIP
  2. Future emails will go to _VIP
To remove VIP or any previous label:
  1. Move email to _AutoSPAM/ALLOW
  2. Sender is reset — all previous decisions cleared
  3. Future emails will go to regular INBOX
To mark SUPPLIER (Mail2ERP only):
  1. Find supplier’s email
  2. Move to _AutoSPAM/SUPPLIER
  3. Their emails won’t be processed as customer orders

💼 Your Daily Workflow – Stay Focused!

During Work Hours:

  • Focus on your clean INBOX
  • Important emails are there, spam is gone
  • No distractions from unknown senders

When You Have Time (1-2x daily):

  • Check _REFUSED (when enabled)
    Recognize someone? → Move to _AutoSPAM/ALLOW
    Don’t want them? → Move to _AutoSPAM/SPAM
  • Occasionally check _TRASH/AutoSPAM
    This is where AI places auto-flagged suspicious emails based on content analysis, sender patterns, and unusual frequency. Found a legitimate email? → Move to _AutoSPAM/ALLOW to approve the sender forever.
  • Using Mail2ERP
    Mark supplier emails? → Move to _AutoSPAM/SUPPLIER so they won’t be processed as orders

📅 Your Training Journey

Week 1 — Training Mode

When the _REFUSED folder is enabled, spend 10-15 minutes daily sorting it. Move emails to _AutoSPAM/ALLOW (legitimate senders), _AutoSPAM/SPAM (unwanted), or _AutoSPAM/VIP (important contacts). The more you teach, the smarter AutoSPAM gets. If _REFUSED is disabled, manage new senders directly from your INBOX.

Week 2+ — Maintenance Mode

Check _REFUSED once daily (~5 min) if enabled. Check _TRASH/AutoSPAM weekly for real emails wrongly moved here. Most sorting now happens automatically. You’re done training — AutoSPAM handles the rest.

📊 Plan Tiers & Processing: Each tier comes with a monthly subscription usage allowance — Family ≈ 5×, Business ≈ 10×, Enterprise ≈ 25× the Personal allowance. Need more in a given period? Extra usage packs are available and roll over until used (active subscription required). Family includes shared learning across accounts via Monthly Lists Export; Business adds frequency filter, smart text analysis & auto-cleanup; Enterprise adds SLA / dedicated server / dedicated support on request. See the pricing widget for current volume estimates.

📊 Understanding Your Logs

Access your logs at /bots → select AutoSPAM → Logs tab.

  • What each entry shows: Timestamp, sender email/domain, action taken, destination folder
  • Filter by level: Success (processed normally), Info (detected/classified), Warning (duplicate skipped), Error (connection issue)
  • Filter by category: Processing, cleanup, lists updates
  • Common messages: STARTED (run began), LISTS_UPDATED (learning applied), CLEANUP_DONE (old emails removed), COMPLETED (run finished)
  • On errors: Check email credentials at Settings → AutoSPAM, verify permissions, or contact [email protected]

🔧 Advanced Features — All Toggles Explained

All features can be toggled on/off individually at /bots → Settings → AutoSPAM.

📥 Inbox Pre-Processing (_QUEUED)
Server-side email interception. Emails go to a _QUEUED folder before your inbox — AutoSPAM processes them there, and only clean emails appear in your inbox. Works with Gmail API, O365 rules, or IMAP. Response time: 1-3 seconds.
📂 Learn from Junk
AutoSPAM reads your existing Junk/Spam folder daily and learns from it. Your past spam training with any email client is automatically imported into AutoSPAM’s knowledge.
📤 Learn from Sent
AutoSPAM reads your Sent folder and automatically adds recipients of your outgoing emails to the Allowed list. This ensures that people you email will never be blocked. Runs automatically once per hour.
📋 System Email Filter
Automatically filters read receipts, delivery notifications, and automated system emails to keep your inbox clean. Filtered emails go to _TRASH.
🔁 Duplicate Detection
Removes duplicate emails found across your folders. Duplicates are moved to _TRASH/DUPLICATES automatically.
🌍 Smart text analysis
Multi-language content analysis across all 31 supported languages. Detects urgency manipulation (“act now!”, “limited time”), scam phrases (lottery, cryptocurrency schemes), and phishing attempts (fake account verification, password reset). Each category is scored independently to avoid blocking real emails by mistake.
✉️ SPAM by Email (Block by Address)
Block a specific email address (e.g., [email protected]) instead of blocking the entire domain. Use the _AutoSPAM/SPAM_EMAIL folder. Useful when only one address from a domain is problematic.
🤝 Monthly Lists Export & Sharing
Once enabled, AutoSPAM sends you a monthly email with all your learned lists (ALLOWED, SPAM, VIP, custom lists). You can edit and re-import by sending to [email protected] — lists are imported to the sender’s account. Share with family, friends, or colleagues. Each imported list replaces the matching list by name (e.g., a file named “VIP” replaces the recipient’s VIP list). Optionally set a Lists password in Settings to encrypt exported files. Teach once, share forever.
📁 Custom Folders
Create up to 3 custom sorting categories (e.g., FAMILY, CUSTOMER, PROJECTS). Names must be alphanumeric + underscore. Configure at /bots → Settings → AutoSPAM. Changes apply once every 8 hours. Creates both a learning folder (_AutoSPAM/{CUSTOM_NAME}) and a destination folder (_{CUSTOM_NAME}).
WITH MAIL2ERP

🚀 Special Features with Mail2ERP

📧 Mail2ERP Email Processing Behavior

When you _AutoSPAM/ALLOW:

Email returns to original folder for processing!

  • → Email moves back to inbox
  • Mail2ERP processes it normally
  • → Goes to _PROCESSED, or stays in your INBOX for review
  • → Customer order/RFQ imported to ERP
🚫

When you _AutoSPAM/SPAM:

Email goes straight to _TRASH/SPAM!

  • → Email moves to _TRASH/SPAM
  • → NOT processed by Mail2ERP
  • → Sender blocked forever
  • → Future emails auto-trashed
Important: With Mail2ERP, when you move an email to _AutoSPAM/ALLOW, it doesn’t just whitelist the sender – it actually returns the email to its original location to be processed as if it was never blocked! This ensures customer orders are never lost.

🎯 Automatic Customer Recognition

  • Auto-recognizes ALL contacts from your ERP system
  • No need to teach about existing customers – they’re pre-approved!
  • Instantly knows who to process

🏭 Supplier Control

  • Use _AutoSPAM/SUPPLIER folder to mark suppliers
  • Supplier emails won’t be processed as customer orders
  • Optional “Separate Suppliers” setting collects all supplier emails into a dedicated _SUPPLIER folder, keeping your inbox focused
  • Use _AutoSPAM/ALLOW to remove supplier label and reset sender
  • Prevents confusion between supplier invoices and customer orders

💼 Smart Internal Email Handling

  • Colleague emails are NOT processed by Mail2ERP normally
  • BUT if a colleague forwards a customer RFQ/order with actionable data Mail2ERP processes it as if the customer sent it directly!
  • Perfect for when sales team forwards customer requests

🤖 Mail2ERP with optional AI & ML

  • To increase the precision you can activate external AI and Large Language Models
  • Machine Learning is used to improve based on the data

🚀 Complete Business Automation with BOTS4.me Products

⚙️ AutoERP – Complete Sales Automation

  • Takes RFQs and customer orders from Mail2ERP
  • Automatically confirms orders to customers
  • Generates and sends shipping notifications
  • Creates and emails invoices
  • Follows up on pending quotes

Learn more about AutoERP →

💳 Pay2ERP – Payment Automation

  • Automatically pairs payments with invoices
  • Marks invoices as paid in your ERP
  • Handles multiple payment methods
  • Pairs collection payments – up to 25 invoices per payment can be paired
  • Can import from bank notifications, API or email with any attachments.

Learn more about Pay2ERP →

📧 → 💰 Complete Workflow: Email to Payment Automation

AutoSPAM filters emails → Mail2ERP imports RFQ/orders → AutoERP confirms & invoices → Pay2ERP matches payments

The complete BOTS4.me ecosystem automates your entire sales cycle from initial customer email to final payment reconciliation.

✨ Remember the Golden Rule

Move an email to an AutoSPAM folder = Teach the system FOREVER

One action = Forever learning
No complex rules, no repeated training – just move emails to teach!

🎮 Interactive Demo – Try It Yourself!

Practice how AutoSPAM works – drag the email to any control folder to see what happens!

📥 Email Arrives

From: [email protected]
Subject: Request for Quote – 100 units
Preview: We’d like to order 100 units…

⬇️ Drag this email ⬇️

🎛️ _AutoSPAM Control Folders

Drop the email on any folder to teach AutoSPAM

Permission Control
ALLOW Emails will go to main INBOX
REFUSE Emails will go to _REFUSED (when enabled)
Spam Control
🚫
SPAM Emails will go to _TRASH/SPAM
Priority Control
VIP Emails will go to _VIP
Mail2ERP Control
🏭
SUPPLIER These emails will not be processed by Mail2ERP (if used)

💡 In the real system, just move emails to these _AutoSPAM folders and the system learns forever!

📤 Email Goes To (clickable)

📥
INBOX
Approved emails
🤔
_REFUSED (optional)
Unknown senders
_VIP
Priority inbox
🗑️
_TRASH/SPAM
Blocked forever
🤖
_TRASH/AutoSPAM
AI auto-flagged suspicious emails
_PROCESSED
Mail2ERP imported (if Mail2ERP is used)
👤
INBOX
Needs review (if Mail2ERP is used)

⚙️ Setup & Configuration

🎯 Quick Setup Guide

Setting up AutoSPAM takes just 5 minutes:

  1. Step 1: Go to BOTS4.me/bots and log in
  2. Step 2: Navigate to Settings → AutoSPAM
  3. Step 3: Add your email accounts and select which folders to monitor
  4. Step 4: Select your language in /bots → Settings → Billing Information → App Language for automatic folder and onboarding email translation
  5. Step 5: Start moving emails to _AutoSPAM folders!

📧 Email Account Configuration

Supported Accounts: Gmail, Outlook, Office 365, Exchange, IMAP/SMTP, and any email provider

Folder Monitoring: By default, AutoSPAM monitors your main inbox. You can configure it to monitor specific subfolders.

Multiple Accounts: You can connect multiple email accounts and protect them all through one AutoSPAM dashboard. Each tier scales the monthly usage allowance: Family ≈ 5× Personal, Business ≈ 10×, Enterprise ≈ 25×. See the pricing widget for volume estimates per tier.

💡 Pro Tips

  1. Start with _REFUSED (when enabled): Check the _REFUSED folder once or twice daily to approve or block new senders. If disabled, manage new senders directly from your INBOX.
  2. Train early: Move a few emails to _AutoSPAM/SPAM and _AutoSPAM/ALLOW in the first week to teach the system your preferences
  3. Set up VIPs immediately: Mark your most important contacts via _AutoSPAM/VIP from day one to ensure you never miss their emails
  4. Combine with Mail2ERP: Get complete email automation by using both products together
  5. Review spam occasionally: Check the _TRASH/AutoSPAM and _TRASH/SPAM folder once a week for any real emails wrongly moved here

📂 Complete Folder Reference

All folders used by AutoSPAM and their purposes

🎓 Teaching Folders (Move emails here to train AutoSPAM)

✅ _AutoSPAM/ALLOW
Approve sender & reset all previous decisions.
Move email here → Sender is approved. All previous decisions cleared — clean slate.
All future emails from this sender go to INBOX.
Use for: Approving senders, reversing any previous decision, unblocking accidentally blocked senders.
🚫 _AutoSPAM/REFUSE
Refuse sender permanently.
Move email here → All future emails from this sender go to _REFUSED.
Use for: Senders you’re unsure about and want to review each time. Only available when the _REFUSED Folder feature is enabled.
⭐ _AutoSPAM/VIP
Mark as VIP (priority sender).
Move email here → Future emails go to _VIP folder.
Use for: Your boss, key clients, important contacts.
🏭 _AutoSPAM/SUPPLIER
Mark as supplier (Mail2ERP only).
Move email here → Emails won’t be processed as customer orders.
Use for: Supplier emails you don’t want imported to ERP.
⛔ _AutoSPAM/SPAM
Block sender forever.
Move email here → All future emails go straight to _TRASH/SPAM.
Use for: Unwanted senders, newsletters, spam.

📥 Destination Folders (Where emails end up)

📬 INBOX
Your main inbox.
Emails from approved senders arrive here directly.
Clean, spam-free workspace for important emails.
📧 _REFUSED (optional)
Unknown senders wait here.
Check this folder 1-2 times daily to review new senders.
Move emails to _AutoSPAM/ALLOW, _AutoSPAM/SPAM, or _AutoSPAM/VIP to teach the system.
This folder is optional. When disabled, unknown senders arrive directly in your INBOX.
⭐ _VIP
Priority inbox for VIP senders.
Emails from VIP-marked senders arrive here.
Never miss emails from your most important contacts.
🗑️ _TRASH/SPAM
Blocked emails go here.
Emails from SPAM-blocked senders.
Auto-deleted after 30 days or if more than 1000 emails present. Check occasionally for real emails wrongly moved here.
🤖 _TRASH/AutoSPAM
Emails automatically flagged as suspicious by AI.
AI analyzes content, sender patterns, and unusual frequency to catch suspicious emails automatically.
Check this folder regularly for real emails wrongly moved here. Move legitimate emails to _AutoSPAM/ALLOW to rescue them.

❓ Frequently Asked Questions

What happens when I move an email to an _AutoSPAM folder?

The system learns from your action and applies it to ALL future emails from that sender. For example, if you move an email to _AutoSPAM/ALLOW, all future emails from that sender will automatically go to your INBOX. The email you moved will also be automatically sorted to its correct destination.

How often should I check the _REFUSED folder?

Check it 1-2 times per day when the _REFUSED Folder feature is enabled. This folder only contains emails from unknown senders that the AI couldn’t confidently classify. Most spam is already handled automatically, so _REFUSED typically contains legitimate emails from new contacts. If you prefer, you can disable the _REFUSED folder in settings and manage new senders directly from your INBOX.

I accidentally blocked someone. How do I unblock them?

Find any email from that sender in your _TRASH/SPAM folder and move it to _AutoSPAM/ALLOW. The system will remove them from the blocklist, and their future emails will be delivered normally.

Can I use AutoSPAM with multiple email accounts?

Yes — you can connect multiple email accounts and protect them all through a single AutoSPAM subscription. Each tier comes with a monthly usage allowance that scales with the tier (Family ≈ 5× Personal, Business ≈ 10×, Enterprise ≈ 25×). Pick the tier that matches your combined inbox volume; see the pricing widget for current “up to N emails/month” estimates. Configure all accounts at BOTS4.me/bots.

What email providers are supported?

AutoSPAM works with Gmail, Outlook, Office 365 (with direct integration), Yahoo, and all IMAP-compatible email providers. Both personal and business accounts are supported.

How does the frequency-based spam protection work?

AutoSPAM monitors how many emails each sender is sending within specific time windows (1 hour, 12 hours, weekly). If a sender exceeds the threshold, they’re automatically blocked. Thresholds are automatically calculated. Known/allowed senders have higher limits than unknown senders.

What is fake-sender protection?

Fake-sender protection detects when someone tries to send emails pretending to be from your own domain (e.g., fake emails claiming to be from your boss / phishing for access etc.). These are automatically blocked.

Do the folders need to be in English?

No! AutoSPAM automatically creates folders with names translated into your language. The system works with folder names in English, German, French, Spanish, Czech, and many other languages. Your team can use AutoSPAM in their native language. Set your language at Settings → Billing Information → App Language on the BOTS4.me/bots dashboard. Onboarding instruction emails are also sent in your chosen language.

What’s the difference between AutoSPAM standalone and AutoSPAM in Mail2ERP?

Mail2ERP includes a basic version of AutoSPAM to not process each SPAM email, but the standalone AutoSPAM product has advanced features: AI-powered sender evaluation, frequency-based spam protection, fake-sender filtering, VIP lists, and sophisticated automation. We recommend using Mail2ERP with AutoSPAM together for complete email workflow automation.

Can I turn off the AI automation features?

Yes! All smart features (frequency protection, fake-sender detection, AI evaluation) can be toggled on/off individually in the dashboard at BOTS4.me/bots. You can use AutoSPAM as a simple manual system or with full AI automation.

How long does AutoSPAM keep emails in folders?

AutoSPAM automatically cleans up old emails: emails older than 30 days are deleted from _TRASH sub-folders. These _TRASH folders are also kept under 1000 emails. This happens automatically – no maintenance required.

Where can I see statistics and logs?

Visit the dashboard at BOTS4.me/bots to view detailed statistics, processing logs, sender lists, and configure all settings. You can see exactly how many emails were processed, blocked, allowed, with exact logs of which email was processed and how.

What is the _TRASH/AutoSPAM folder?

AutoSPAM’s AI continuously analyzes incoming emails for suspicious patterns — content, sender behavior, unusual frequency, and more. Emails that are flagged as suspicious are automatically moved to _TRASH/AutoSPAM without any action on your part. You should check this folder periodically (e.g., once a week) for any real emails wrongly moved here. If you find a legitimate email there, simply move it to _AutoSPAM/ALLOW — the sender will be approved forever and their future emails will go to your INBOX.

What is Attachment Security?

Attachment Security is a set of 7 filters that automatically block emails containing dangerous file types (executables, scripts, macros, disk images, archives, and web content). Blocked emails go to _TRASH/AutoSPAM and are marked as UNREAD so you can review them. Four filters are ON by default (executables, disk images, macros, scripts) and three are OFF by default (common archives, uncommon archives, web content). Toggle each filter individually in your dashboard settings.

A legitimate email was blocked by Attachment Security. How do I recover it?

Check your _TRASH/AutoSPAM folder — blocked emails are marked as UNREAD for easy identification. Move the email to _AutoSPAM/ALLOW to approve the sender permanently. If you frequently receive a specific file type (e.g., .zip from a supplier), consider turning off that particular filter at BOTS4.me/bots → Settings → AutoSPAM.

I need help! How do I get support?

Email us at [email protected] for assistance. We’re here to help! You can also check the dashboard logs at BOTS4.me/bots for more information.

How do I reverse any decision (VIP, custom list, etc.)?

Move any email from that sender to _AutoSPAM/ALLOW. This resets the sender to a clean state — all previous decisions cleared. Their emails will go to regular INBOX.

What are Custom Folders?

You can create up to 3 custom sorting categories (like FAMILY, CUSTOMER, PROJECTS) at /bots → Settings → AutoSPAM. AutoSPAM creates learning folders (_AutoSPAM/FAMILY) and destination folders (_FAMILY). Move emails to the learning folder to sort senders into that category. Changes can be made once every 8 hours.

Can I share my learning with family or friends?

Yes! Enable Monthly Lists Export in your settings. You’ll receive a monthly email with your learned lists. Share these with anyone — they import by sending the file to [email protected]. The lists are imported to the account that sends them. Each imported list replaces the matching list by name (e.g., a file named “VIP” replaces the recipient’s VIP list). Teach AutoSPAM once, benefit together.

How does Learn from Junk work?

When enabled, AutoSPAM reads your existing Junk/Spam folder daily and learns from it automatically. Any spam you’ve already marked with your email client gets imported into AutoSPAM’s knowledge.

What is the _QUEUED feature?

_QUEUED intercepts emails server-side before they reach your INBOX. AutoSPAM processes them in a hidden _QUEUED folder, and only clean emails appear in your INBOX. It works with Gmail, Outlook/O365, and IMAP providers.

What does Smart text analysis detect?

Smart text analysis analyzes email content in all 31 supported languages, detecting urgency manipulation tactics, scam phrases (lottery, crypto schemes, fake medicine), and phishing attempts (account verification, password resets). Each category is scored to avoid blocking real emails by mistake.

Is there a free version?

Yes — the Freemium plan is limited (daily / weekly caps) but has no time limit. It gives you manual controls (ALLOW, REFUSE, SPAM, VIP), dashboard access, 31 languages, and works with any email provider. Paid tiers unlock progressively richer features: Personal adds AI sorting & core attachment safety; Family adds pre-filter queue, fake-sender protection, custom folders, learn-from-sent, monthly list export, supplier separation; Business adds frequency filter, smart text analysis, auto-cleanup, spam-by-email forwarding, advanced attachment blockers; Enterprise adds SLA / dedicated server / dedicated support on request. First month free on any paid tier.

🔧 Troubleshooting

⚠️ Emails aren’t being sorted automatically

Check these things:

  1. Verify AutoSPAM is active in your dashboard
  2. Make sure you have sufficient credits or an active subscription
  3. Check that email access permissions are correct (not in SHOWCASE mode)
  4. Wait 5-10 minutes – AutoSPAM processes in batches every 5 minutes. Initial activation can take up to 60 minutes – depends on current server load.
  5. Check the processing logs in the dashboard for any errors

⚠️ Legitimate emails are going to SPAM

Solution:

  1. Find the email in your _TRASH/SPAM folder
  2. Move it to _AutoSPAM/ALLOW to allow the sender
  3. Or move it to _AutoSPAM/VIP if it’s from an important contact

⚠️ Too many emails in _REFUSED folder

This is normal at first! As you train AutoSPAM by moving emails, the _REFUSED folder will have fewer and fewer items. AutoSPAM learns from each action. After a week or two of training, you should see significantly fewer emails landing in _REFUSED. Alternatively, you can disable the _REFUSED folder in settings if you prefer all emails to arrive in your INBOX.

Tips to speed up training:

  1. Spend 10-15 minutes sorting through _REFUSED on the first day (if enabled)
  2. Move ALL emails to appropriate folders (_AutoSPAM/ALLOW, _AutoSPAM/SPAM, _AutoSPAM/VIP)
  3. The more you teach it, the smarter it gets

⚠️ _AutoSPAM folders aren’t showing in my email client

Try these steps:

  1. Refresh/reload your email client
  2. Check if folder creation is enabled in the dashboard settings
  3. Manually create the folders if needed (see folder names in guide)
  4. Make sure you’re not in SHOWCASE mode (read-only access)

⚠️ Emails with attachments are being blocked unexpectedly

Check these things:

  1. Go to BOTS4.me/bots → Settings → AutoSPAM and review which Attachment Security filters are enabled
  2. Check _TRASH/AutoSPAM for the blocked email (marked as UNREAD)
  3. Move the email to _AutoSPAM/ALLOW to approve the sender
  4. If needed, turn off the specific filter (e.g., block_common_archives) that is blocking real emails by mistake

⚠️ VIP emails aren’t going to _VIP folder

Check:

  1. VIP feature is enabled in the dashboard settings
  2. You’ve actually moved an email from that sender to _AutoSPAM/VIP
  3. Wait for the next processing cycle (every 5 minutes)

📚 Additional Resources