Mail2KNOW
Mail2KNOW is your company’s AI knowledge base that learns from email. Forward documents — Word, Excel, PDF, scans, images, or plain email text — with your secret learning token in the subject, and it converts everything into organized knowledge articles. When customers email a question, it answers automatically from your knowledge, in their language. If it doesn’t know, it asks YOU, learns your reply, and answers the customer — the knowledge base builds itself from real questions. No ERP needed.
Learns From Anything You Forward
Teach Mail2KNOW by simply forwarding an email with your secret learning token in the subject. It reads every attachment and converts it into organized knowledge articles.
Knowledge Sources
Email Providers
Use Cases
One email account, no ERP needed — setup in minutes, even for non-technical users.
The Same Questions. Every Single Day.
Your team answers the same customer questions over and over — shipping times, product specs, return policies. The knowledge lives in scattered documents and in your employees’ heads. Every answer costs time, and every delay costs customers.
Without Mail2KNOW
- ❌ Same questions answered manually
- ❌ Knowledge scattered in files & heads
- ❌ Slow replies, lost customers
- ❌ Language barriers with customers
With Mail2KNOW
- ✅ Customers answered automatically 24/7
- ✅ One organized AI knowledge base
- ✅ Instant replies in 31 languages
- ✅ Knowledge base builds itself
Forward a Document. Gain a Knowledge Article.
Every document you forward with your secret learning token becomes an organized, searchable knowledge article — automatically titled, categorized, and ready to answer customer questions.
Your Knowledge Base
Every format becomes clean, organized knowledge — no manual writing needed!
How It Works
Connect Your Mailbox
Link your email (IMAP/O365) at BOTS4.me/bots and get your secret learning token. Takes minutes — no ERP, no technical skills.
Forward Knowledge with Your Token
Forward documents — Word, Excel, PDF, scans, images, or plain text — with your token in the subject. Mail2KNOW converts everything into organized knowledge articles.
It Answers Your Customers
Customers email a question — Mail2KNOW answers from your knowledge, in your App Language, or in the customer’s own when they clearly write in another. Nothing is sent without your OK until you enable auto-send.
Powerful Features
Everything you need to turn your company knowledge into an autonomous support agent
Any-Format Learning
Forward Word, Excel, PDF, scanned files, images, or plain email text with your secret learning token — Mail2KNOW converts everything into organized knowledge articles automatically. No manual writing, no copy-pasting. (Plain email text, HTML & CSV on every tier; PDF, Word & Excel from Family; scanned files & images via OCR from Business.)
31 Languages
Customers ask in their language; Mail2KNOW answers in your App Language, or in theirs when they clearly write in another — from knowledge you taught it in yours. One knowledge base serves your entire international customer base.
Ask-Back Loop
When it doesn’t know, it automatically asks YOU for the missing info, learns your reply, and then answers the customer. Your knowledge base builds itself from real questions.
Draft-Approval Mode
Nothing is sent without your OK. Every answer starts as a draft for your review — enable auto-send only when you trust it. You stay in control from day one.
Demo Mode — Watch Before You Go Live
Every new subscription starts in Demo Mode. Mail2KNOW reads the real questions arriving in your mailbox and writes the full answer from your knowledge base — but sends nothing to the person who asked. You get a preview of every reply it would have sent. Learning keeps working, so you can build the knowledge base while you judge the answers. Turn Demo Mode off when you are convinced.
Secure Encrypted Storage
Your knowledge is stored per-client and encrypted. Your company know-how is never shared, never mixed with other clients, and never used to answer anyone else’s customers.
Credits-Based Pricing
Same fair setup, credits, and subscription model as every BOTS4.me app. Pick a tier that matches your volume, top up with extra credits anytime. First month free.
🆓 Free vs Paid
Permanent tier with daily limits — convert when ready
- ✅ Dashboard access & logs
- ✅ Learns from forwarded email text, HTML and CSV
- ✅ Ask-Back Loop
- ✅ Draft-Approval Mode (you approve every answer)
- ⚠️ Daily / weekly limits
- ⚠️ No auto-send, no PDF / Word / Excel learning
- No usage allowance — best-effort processing only
Personal • Family • Business • Enterprise
- ✅ Everything in Free
- + Monthly usage allowance (no daily limits)
- + Auto-send answers, PDF / Word / Excel learning, custom signature (Family)
- + Scanned PDF and image learning via OCR (Business)
- + Priority queue and support
- + Optional: top up extra usage anytime
Downgrade / out-of-credits is safe: your knowledge base and every approved answer are kept. The app continues in limited mode (with daily caps) until you top up extra usage or the next billing period begins.
Start Safe — Go Autonomous When Ready
Every Mail2KNOW subscription starts in Draft-Approval Mode — you review every answer before it goes out.
Draft-Approval Mode
Mail2KNOW prepares every customer answer as a draft and sends it to you for approval. Nothing reaches a customer without your OK. Perfect for building trust in the answers.
Default — you approve (or reject) everythingAuto-Send Mode
Turn on auto-send when you’re confident. Customers get instant answers 24/7, and you only step in when the ask-back loop needs missing knowledge. Your first month is free. (Auto-send is available from the Family tier; Free and Personal stay in draft-approval.)
Flip the switch when readyToggle auto-send from Bots → Control tab.
Works Great With Other BOTS4.me Apps
Mail2KNOW watches the same business mailbox as your other BOTS4.me apps — each app handles what it does best.
Frequently Asked Questions
Simply forward any email or document to your connected mailbox with your secret learning token in the subject line. Word, Excel, PDF, scanned files, images, plain text — everything is converted into organized knowledge articles automatically.
It never guesses. Mail2KNOW automatically emails YOU the missing question. You reply once, it learns your answer permanently, and then answers the customer. The knowledge base builds itself from real questions.
Not without your OK. Every subscription starts in Draft-Approval Mode — you review and approve every answer before it’s sent, or reject it to stop it going out at all. Enable auto-send only when you trust the answers.
No. Mail2KNOW turns your documents into knowledge articles and writes answers to customer questions, which requires an AI model. If AI is not permitted in your organisation, our other bots run entirely on rules: five of them contain no AI at all.
Not ready to commit? Start with a free trial — first month free. Have questions? Talk to us.
Your Data Stays Yours — and in Europe
Mail2KNOW runs on EU-hosted servers under GDPR. Your knowledge base is stored per client and encrypted — it is never shared, never mixed with other clients, and never used to answer anyone else’s customers.
Purchase Mail2KNOW
Your AI knowledge base that answers customers from email
Not ready to connect? Try Demo Mode — test with sample emails, no access needed. Try Demo →
Have questions? Talk to us → · We respond within 24 hours
Ready to Stop Answering the Same Questions?
Next Steps: After subscribing, connect your mailbox on BOTS – Settings tab and get your secret learning token. Forward your first documents and watch your knowledge base grow — Mail2KNOW starts answering right away (as drafts, until you approve auto-send)!
Need assistance? Contact [email protected]
Your privacy is paramount. Learn about our security measures on our Access Levels page